FREQUENTLY ASKED QUESTIONS

  1. How do I check the status of my order?
    You can check the status of your order by visiting our website, logging into your account, and viewing “Order History.” If you didn’t create an account when you placed your order, please check the tracking information you received in the confirmation email.
  2. What is your refund policy?
    We offer a 7-day refund policy. You have 7 days from the date you receive your item to request a refund or return. Please refer to our Refund and Return Policy for more details.
  3. How do I request a return?
    To request a return, please contact our Customer Service team with your order information and the reason for your return. We will provide you with a return address and instructions. Please ensure your item is in unused condition and in its original packaging.
  4. Can I change or cancel my order?
    If you need to change or cancel your order, please contact our Customer Service team as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes or cancellations before your order is shipped.
  5. Do you ship internationally?
    Yes, we ship internationally. Shipping costs and delivery times may vary depending on the destination. During checkout, you will see the applicable fees and estimated delivery time.
  6. What should I do if the item I received is defective?
    If the item you received is defective or damaged, please contact us within 7 days of receipt. We will provide you with details on returns and exchanges.
  7. What payment methods do you accept?
    We accept a variety of payment methods, including major credit cards (such as Visa, MasterCard, and American Express) and debit cards. You can select a convenient payment method during checkout.
  8. How do I create an account?
    Visit our website and click the “Register” or “Create Account” button. You will need to provide basic information such as your name, email address, and password. Once you complete registration, you will be able to log in and easily manage your orders.
  9. What are the hours of support for your customer service?
    Our customer service team is available weekdays (Monday through Friday) from 9:00 AM to 5:00 PM EST. You can contact us by email or phone.
  10. Who can I contact with product questions? If you have any questions about our products, please contact our customer service team and we will be happy to assist you.